Number
2: Create a new version (Provide better customer service in your version)
Mr. Carr: Hallo, Mr. Nadimi.
Mr. Nadimi: Hallo,
Mr.Carr I have a big problem about you enigeer. Mr. Bains he doesn’t work.
Mr.Carr: I’m sorry to
hear that and I’ll call to Mr.Bains gain.
Mr. Nadimi: Ok. So how do
you response with him? Because my work was delayed.
Mr.Carr: I will provide
the best solution by send engineer as soon as possible for you .
Mr. Nadimi: Ok. I get it
but don’t make the event like this.
Mr.Carr: Thank you and
apologize for him.
Mr. Nadimi: Bye. Thank
you.
Solution
The main idea is my engineer can’t
work his job. In my opinion I think we should give to discount to Mr. Nadimi for apologize from my company and sent a new engineer to
help his work
……………………………………………………………………………
Number 3 : Imagine you are Peter Carr. Following
the above phone call and then a conversation with Mr.Bains, write a fax to
Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the
system will be repaired within five days. Use the fax template.
STELLA COMMUNICATION PLC.
PO BOX 45, 27 PARKWAY, HALL
GREEN, BIRMINGHAM BH56 4TR ENGLAND
PHONE
44 121 312 769/221 FAX: 44 121 312 593
FAX
TO: Hamid
Nadimi
FROM: Peter Carr
Ahmed Al-Hamid &
Company
Fax number 966 1 367933
No
of Pages (INC.
this one): 1
DATE: 4 March 1995
ATTN: Hamid Nadimi – Operations
Director
RE: Peter Carr -
Customer Service
Following our telephone
conversation I am pleased to tell you that Mr.Bains will
return in four days with the relevant parts and will repair the
system
within five days.
If there is any way I can
be of further assistance, please contact to me again.
Once again, please accept
my apologies for the delay .
Furthermore, let me
assure you of our best standards of service in future.
Best regards.
Peter
Carr
Peter Carr
Customer Service
Peter Carr
Customer Service
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